EMS HandbookUnderstand EMS from setup to operations.

Learn the product model, follow a booking, or solve a customer problem.

Learn EMS through one booking

Troubleshoot a customer issue

Build the mental model

How vendors, guests, partners, and EMS fit together.

Follow the core workflow

Set up an experience until a guest can book it.

Start from the symptom

What the customer sees → likely explanation → exact rule.

Answer “can EMS do this?”

Find out what EMS supports, what is fixed, and what needs checking.

The product in one picture

Vendor sets up experience · price · availability
→ Guest or partner sells direct · hotel · marketplace
→ EMS runs the booking status · payment · invoice · operations

Go by product area

Bookings & statuses: What state is this booking really in?
Checkout terms & conditions: What guest must see and agree before checkout.
Multi-day bookings: Flexible and consecutive booking rules.
Reordering: Drag-and-drop ordering rules.
Money: Price, tax, fees, commission, vendor income.
Availability: What guests see, capacity, approval, acceptance.
Partners: Routes, ownership, and system boundaries.