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What can be configured
For answering "can EMS do this for our client?" without asking an engineer.
Supported is the honest answer to give a client. "Partly" and "unknown" mean exactly that; do not round them up to yes.
Whether a vendor must approve each booking: Per vendor · Supported
Options: Confirms straight away, or waits for the vendor
Default: No approval needed
Depends on: Set per availability slot, not per experience. Vendor-made and partner bookings ignore it entirely.
Proposing a change moves the booking to "pending customer confirmation": Everyone · Not a setting
Options: On or off
Default: On
Depends on: On in dev, staging and production. Not something a client can change.
Whether the status control appears on a booking: Per sales channel · Not a setting
Options: Shown or hidden
Default: Shown
Depends on: Hidden for Get Your Guide bookings. Fixed in the dashboard code.
Rule: the dashboard keeps its own copy of the transition rules
Tax rate: Per vendor · Supported
Options: A percentage
Default: None found
Depends on: Tax always comes out of the price, never added on top. Where it is set has not been traced.
Rule: tax is inside the price
Platform fee: Everyone · Supported
Options: A percentage
Default: 3.6%
Commission rate: Per partnership · Supported
Options: A percentage
Default: 0%
Depends on: Which partner model the deal uses
Commission basis: Per partnership · Supported with caveat
Options: From gross, or from net
Default: From gross
Depends on: "From net" means different things in the two partner models: after the platform fee in one, after tax in the other. Confirm which before quoting a number.
Partner model: Per partnership · Supported
Options: White label, or authorised agent
Default: None
Depends on: Changes which formula applies entirely. White label: the partner prices above a floor and keeps the difference. Authorised agent: the partner takes a percentage.
Rule: Prices and fees
Floor price for a white label partner: Per partnership · Supported
Options: A percentage below the vendor's rate
Default: None
Depends on: The partner cannot sell below it. A lower sell price is rejected.
Commission treated as a discount instead: Per partnership · Supported with caveat
Options: On or off
Default: Off
Depends on: Does not fully work. The part that forces the calculation to "from gross" has no effect.
Order of discount, fee, commission and tax: Everyone · Not a setting
Options: Not changeable
Default: Discount, then platform fee, then commission, then tax
Depends on: Changing the order changes every number. This question is already answered.
Currency: Per vendor · Supported
Options: Over thirty currencies
Default: None
Depends on: Yen and won have no decimal places; most others have two.
How capacity is limited: Per vendor · Supported
Options: No limit · limit by bookings · limit by people · every booking needs approval
Default: None
Depends on: Changes how a booking is counted and whether it needs approval. Limit-by-bookings counts one per booking however large the party; limit-by-people counts one per person.
How many places a slot has: Per vendor · Supported with caveat
Options: A whole number
Default: None
Depends on: Only applies to the two limited kinds. The limit is not enforced when a booking is created. See the rule.
Minimum party size: Per vendor · Supported
Options: A whole number
Default: None
Depends on: Seat-limited slots only. The slot disappears from the booking page once fewer places remain than the minimum.
Cut-off time, booking lead time, and blackout dates: Per vendor · Not established
Options: Unknown
Default: Unknown
Depends on: Not located in the code yet. Do not commit to this for a client.
Branding and appearance of the booking page: Per vendor · Supported
Options: Not yet detailed
Default: None
Which guest details are collected: Per vendor · Supported
Options: A configurable form
Default: None
Depends on: Hotel partners can require extra fields of their own.
Language: Per vendor · Supported
Options: English and Japanese seen
Default: English
Which experiences a partner may sell: Per partnership · Supported
Options: Visible or not visible, per experience
Default: Not visible
Depends on: Requires an active partnership. Publishing to the vendor's own page does not offer anything to a partner.
Commercial terms for a partner: Per partnership · Supported
Options: A sales model, optionally overridden per experience
Default: The vendor's default sales model
Depends on: One partner can have different terms on different experiences.
Partnership state: Per partnership · Supported
Options: Invited · active · inactive · rejected · cancelled
Default: Invited
Depends on: Only active partnerships can sell.
What happens to live bookings when a partnership stops: Per partnership · Not established
Options: Unknown
Default: Unknown
Depends on: Real money and real guests. Do not commit to this for a client.