Product map

Where things live and what talks to what.

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The three places EMS happens

        ┌──────────────────────────────────────┐
        │           THE DASHBOARD              │
        │        where vendors work            │
        │                                      │
        │  Experiences · Rates · Add-ons       │
        │  Availability · Bookings · Payments  │
        │  Guest forms · Partners · Settings   │
        └───────────────┬──────────────────────┘
                        │  publishes to
        ┌───────────────┼───────────────┐
        ↓               ↓               ↓
┌───────────────┐ ┌───────────┐ ┌──────────────┐
│ BOOKING PAGE  │ │  HOTEL    │ │ MARKETPLACE  │
│ the vendor's  │ │  PARTNER  │ │  e.g. Get    │
│ own public    │ │ sells to  │ │  Your Guide  │
│ site          │ │ its guests│ │              │
└───────┬───────┘ └─────┬─────┘ └──────┬───────┘
        │               │              │
        └───────────────┴──────────────┘
                        ↓
              Bookings and payments
              land back in the dashboard

What the dashboard contains

Section	What is in it
Bookings	The booking list, requests, channels, guest forms, promotions, tasks
Experiences	The experience list, categories, add-ons
Settings	Account and company, staff accounts, payment, payment windows, policies, integrations, booking page appearance

Who does what

Who	Where they work
Vendor	The dashboard
Guest	The booking page, or a hotel's own site
Hotel partner	Their own system, which talks to EMS
Marketplace	Their own site, which talks to EMS
Delta	Support, setup, and building it

What sits behind it

A service holding all the rules and data, a payment provider for cards, a separate system for property and rooms that EMS partners with, and a shared library of definitions used by both.

Next

Follow one booking, the same picture, but as a story.