Product map

Page summary: See where EMS surfaces and systems fit together.

Use this when: Use this when you are unsure where a feature lives or which surface a user is on.

• Vendor work happens in the dashboard.
• Guests buy through booking or partner surfaces.
• Bookings and payments return to EMS.

Where things live and what talks to what. Two minutes.

Confirmed in dev, 5 August 2026.

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The three places EMS happens

        ┌──────────────────────────────────────┐
        │           THE DASHBOARD              │
        │        where vendors work            │
        │                                      │
        │  Experiences · Rates · Add-ons       │
        │  Availability · Bookings · Payments  │
        │  Guest forms · Partners · Settings   │
        └───────────────┬──────────────────────┘
                        │  publishes to
        ┌───────────────┼───────────────┐
        ↓               ↓               ↓
┌───────────────┐ ┌───────────┐ ┌──────────────┐
│ BOOKING PAGE  │ │  HOTEL    │ │ MARKETPLACE  │
│ the vendor's  │ │  PARTNER  │ │  e.g. Get    │
│ own public    │ │ sells to  │ │  Your Guide  │
│ site          │ │ its guests│ │              │
└───────┬───────┘ └─────┬─────┘ └──────┬───────┘
        │               │              │
        └───────────────┴──────────────┘
                        ↓
              Bookings and payments
              land back in the dashboard

What the dashboard contains

Section	What is in it
Bookings	The booking list, requests, channels, guest forms, promotions, tasks
Experiences	The experience list, categories, add-ons
Settings	Account and company, staff accounts, payment, payment windows, policies, integrations, booking page appearance

Who does what

Who	Where they work
Vendor	The dashboard
Guest	The booking page, or a hotel's own site
Hotel partner	Their own system, which talks to EMS
Marketplace	Their own site, which talks to EMS
Delta	Support, setup, and building it

What sits behind it

A service holding all the rules and data, a payment provider for cards, a separate system for property and rooms that EMS partners with, and a shared library of definitions used by both.

Names you will see that mean nothing to a customer: VMS is an old name for EMS and survives in some repository and hosting names. Cardinal is the in-house toolkit the service is built on.

Next

Follow one booking — the same picture, but as a story.