Prices and fees

Start here: three things that surprise people

1. Tax is already inside the price. It is not added on top. EMS works backwards out of the total to find how much of it was tax. A ¥50,000 booking with 13% tax has ¥5,752 of tax inside it. The guest pays ¥50,000.

2. "Net" does not mean after tax. In EMS, net means after the platform fee. Commission "from net" is worked out on the amount left once the platform fee is taken off; tax is still in there. Anyone assuming net means after tax will get a different number.

3. The order is fixed and it changes the answer. Discount, then platform fee, then commission, then tax. Always that order. A percentage applied at a different point gives a different result.

The pieces

Piece	What it is
Rate	What the vendor charges for the experience.
Add-ons	Extras, each with its own price and quantity.
Promotion	A discount, if one applies.
Grand total	What the guest pays. Tax is inside this number.
Tax	The portion of the grand total that is tax.
Platform fee	What Delta takes. Called the service fee or app fee in the code.
Commission	What a partner takes, when one is involved.
Net income	What is left for the vendor.

The formulas

Written exactly as the code has them.

Tax

tax = amount − amount ÷ (1 + tax_rate/100)

Tax comes out of the price, never on top.

Confirmed in dev, 5 August 2026, against three real bookings at 13%:

Grand total	Tax shown	Formula gives
¥50,000	¥5,752	5,752.21
¥21,800	¥2,507	2,507.96
IDR 14,001	IDR 1,611	1,610.73

Platform fee

platform_fee = amount × (1 + fee_rate/100) − amount

Which is the same as amount × fee_rate/100, written the long way round.

Default rate: 3.6%.

Commission

Two ways, chosen per partnership.

from gross:  commission = original_amount × commission_rate/100
from net:    commission = (amount − platform_fee) × commission_rate/100

Default commission: 0%.

Net income: what the vendor keeps

net_income = | amount − tax − platform_fee − commission |

Note the bars. The result is forced positive. See negative vendor income is turned positive (PRC-004).

The order

Apply the discount, if commission is being used as a discount
Platform fee
Commission
Tax

Fixed. Not configurable.

Partner selling

A partner deal uses one of two models, and they work differently enough that mixing them up produces wrong money.

White label: the partner sets their own price

The vendor sets a floor. The partner sells above it and keeps the difference.

bottom_limit        = rate − (rate × bottom_limit_percentage/100)
platform_fee        = sell_price × platform_fee_rate/100
tax                 = sell_price − sell_price ÷ (1 + tax_rate/100)
partner_commission  = sell_price − bottom_limit

The partner's earnings are whatever they price above the floor. A sell price below the floor is rejected as invalid.

Authorised agent: the partner takes a percentage

The vendor's rate is the price. The partner takes an agreed cut.

platform_fee          = rate × platform_fee_rate/100
tax                   = rate − rate ÷ (1 + tax_rate/100)
commission_from_gross = rate × commission_rate/100
commission_from_net   = (rate − tax) × commission_rate/100

Careful. In this model "from net" means after tax. In the ordinary calculation above, "from net" means after the platform fee. The same words, two different meanings, in the same system. See "Net" means two different things (PRC-005).

Money and currencies

Amounts are whole numbers, not decimals. How many decimal places a currency has is recorded per currency. Yen and won have none; most others have two.

Rounding uses one shared helper that adds 0.5 and cuts off the rest. That is rounding to nearest, half up. It is named as though it rounds up, which it does not, and it is wrong for negative amounts.

Rules

Tax is inside the price `PRC-001`

What happens today: Tax is worked backwards out of the total. The guest pays the displayed amount; part of it was tax.

When it applies: Every booking.

Applies to: Everyone. The rate is set per vendor.

Expected behaviour: Exactly this.

The order of operations is fixed `PRC-002`

What happens today: Discount, platform fee, commission, tax. Always.

When it applies: Every calculation.

Applies to: Everyone. Not configurable.

Expected behaviour: Not established. It has never been written down, so nobody has agreed it.

Why it matters: Change the order and every number changes. Any conversation about "should commission come before or after the fee" is already answered: it comes after.

Using commission as a discount does not do what it looks like `PRC-003`

What happens today: There is a setting to treat commission as a discount instead. When it is on, the code tries to force the calculation to "from gross", but it changes the setting after the calculation has already copied it. The change never reaches the calculation, so the original setting is used.

When it applies: Any booking with commission-as-discount switched on and commission set to "from net".

Applies to: One partnership.

Expected behaviour: Presumably to force from gross, since that is plainly the intent of the line.

Status: No. The line has no effect.

Why it matters: It is a money difference on partner bookings, silently.

Negative vendor income is turned positive `PRC-004`

What happens today: The vendor's net income is wrapped in an absolute value, so a negative result comes out positive.

When it applies: Whenever tax plus platform fee plus commission exceed the amount.

Applies to: Everyone.

Expected behaviour: Not established. A negative here means something is wrong with the deal, and hiding it means nobody finds out.

Why it matters: A misconfigured partnership that should show a loss will show a plausible-looking profit instead.

"Net" means two different things `PRC-005`

What happens today: In the ordinary calculation, commission "from net" means after the platform fee, with tax still included. In the partner calculation, "from net" means after tax. Same words, same system, different money.

When it applies: Any partner deal set to "from net".

Applies to: One partnership.

Expected behaviour: One meaning, or two different words.

Why it matters: Whoever agrees a commission rate with a partner is agreeing to one of two different numbers, and the contract will not say which.

The rounding switch does nothing `PRC-006`

What happens today: Two fee helpers take a setting for whether to round. Both branches do exactly the same thing. The setting has no effect.

When it applies: Wherever those helpers are used.

Applies to: Everyone.

Expected behaviour: Either round differently, or drop the setting.

Rounding is not what it is called `PRC-007`

What happens today: The shared rounding helper adds 0.5 and cuts off the rest, which rounds to the nearest whole number, half up. Its name says it rounds up. For negative amounts it gives the wrong answer.

When it applies: Every rounded amount.

Applies to: Everyone.

Expected behaviour: Not established. The behaviour may well be right; the name is not, and negative amounts are unhandled.

A partner cannot sell below the floor `PRC-008`

What happens today: In a white label deal, a sell price below the vendor's floor is rejected. So is a zero or negative rate or sell price.

When it applies: Every white label calculation.

Applies to: One partnership.

Expected behaviour: Exactly this.

What is not established yet

Gap	Why it matters	Who can settle it
Where the tax rate is actually set, and whether it varies by vendor or by experience	Every booking depends on it. The 13% seen in dev has not been traced to a setting.	engineering
How refunds are worked out, what is refundable and what is kept	The whole refund conversation depends on it	engineering + product
Instalments and deposits	A booking can have several payments due at different times; none of that is documented here	engineering
What the payment provider charges, and who absorbs it	Not visible in these formulas at all	engineering + finance
Whether the older calculation path is still in use	The code marks several fields as "will be deprecated" but they are still there	engineering
Which of these numbers appear on the invoice PDF, and under what names	Finance reconciles against that document	engineering

Prices and fees ​

Start here: three things that surprise people ​

The pieces ​

The formulas ​

Tax ​

Platform fee ​

Commission ​

Net income: what the vendor keeps ​

The order ​

Partner selling ​

White label: the partner sets their own price ​

Authorised agent: the partner takes a percentage ​

Money and currencies ​

Rules ​

Tax is inside the price PRC-001 ​

The order of operations is fixed PRC-002 ​

Using commission as a discount does not do what it looks like PRC-003 ​

Negative vendor income is turned positive PRC-004 ​

"Net" means two different things PRC-005 ​

The rounding switch does nothing PRC-006 ​

Rounding is not what it is called PRC-007 ​

A partner cannot sell below the floor PRC-008 ​

What is not established yet ​

Prices and fees

Start here: three things that surprise people

The pieces

The formulas

Tax

Platform fee

Commission

Net income: what the vendor keeps

The order

Partner selling

White label: the partner sets their own price

Authorised agent: the partner takes a percentage

Money and currencies

Rules

Tax is inside the price `PRC-001`

The order of operations is fixed `PRC-002`

Using commission as a discount does not do what it looks like `PRC-003`

Negative vendor income is turned positive `PRC-004`

"Net" means two different things `PRC-005`

The rounding switch does nothing `PRC-006`

Rounding is not what it is called `PRC-007`

A partner cannot sell below the floor `PRC-008`

What is not established yet