Modify confirmed bookings

Confirmed bookings can require a date, option, add-on, or price correction. Treat every change as a record and money change, not as a text edit.

Make a change

1. Open the booking from Booking List.
2. Open booking detail and select the edit action.
3. Change the relevant option, date, time, participant quantity, add-on, or item price.
4. Enter a clear reason for the change.
5. Review the new total and balance before saving.
6. Save the change, then recheck invoice and payment state.

What changes with the booking

The edited item and total are recalculated. Invoice and payment records may also change. A price decrease on a booking that already received more money than the new total requires a refund record before the change can finish.

Check the updated invoice and payment schedule after saving. Do not assume that confirmed, paid, or refunded state remains unchanged.

Good record practice

• Use a reason that explains what changed and why.
• Tell the guest before changing price or service details.
• Confirm which item changed when a booking contains multiple experiences.
• Check cancellation and refund state separately.

See Prices and fees and Manage payments.